What key things should I know regarding Theft Replacement Program of netgear arlo camera?

This is all, arlo users must know about Arlo Theft Replacement program. Hope you find the information easy to understand and helpful. For more such information and support procedures related to arlo, kindly visit support arlo com page.

Many of the Arlo security cameras linked to paid subscription plan are eligible to be replaced in case of theft. If you are an original owner of Arlo camera that is eligible for Arlo antitheft program, then here’s complete detail about this program that can prove to be helpful to you.

Being an original owner of Arlo security system, users have a change to get a replacement for their Arlo in case it gets stolen away. Only an Arlo linked to paid subscription plan will be eligible for replacement rest other arlo camera models won’t be replaced. Other than replacing the eligible arlo security camera many of its accompanying devices are also replaced. All such devices include Arlo doorbell, security light, battery etc. These devices might vary according to different models of Arlo security being used. An Arlo security camera and its accompanying devices will only be replaced if the user has purchased an all new or certified arlo camera from one of its authorized reseller. The replacement of camera and its accompanying devices is only applicable within a year from the date an arlo security camera was lost or stolen by anyone. An arlo will be considered eligible for replacement if it was listed under the arlo account of its actual owner when it got stolen away.  After providing the replacement, the lost arlo camera will be declared in-operational as a part of theft replacement program of Arlo.

While using any of the arlo security cameras if any of the cameras is found to be missing or stolen away, then firstly reach to the near police station and report the concern. Also, do request the policeman to share a copy of complaint number and the enforced law with you. Kindly, ensure that you report the concern within a week or two from the day the camera got stolen away. Only a registered Arlo account user of that lost camera can file a complaint. So, if you are not a registered owner of lost arlo camera, then ask its registered owner to file in the complaint within 1 to 2 weeks of its theft. After filing the complaint check if your lost arlo is eligible for being replaced under its theft replacement program or not. If you find your Arlo eligible for replacement, then kindly refer to the following procedure.

Steps for placing a replacement request for lost Arlo security camera and its accompanying devices:

  1. Get in touch with the arlo tech support team and let the support persons know that your arlo has been stolen away. Also ensure that the lost arlo is not removed from its owners Arlo account before reporting the concern to the arlo support team.
  2. Request for Arlo theft replacement within 30 days from the filing of police complaint. Share the information about lost arlo camera and its corresponding arlo account so that the arlo support persons can validate the arlo replacement claim. An Arlo owner will have to show a valid purchasing proof while placing a replacement request for their lost Arlo security camera. All the data and videos recorded by the stolen arlo remains secure until the corresponding arlo account login credentials are not known to any unauthorized person.
  3. Soon as the arlo support team verifies and confirms the correctness of filed report as well as the ownership of lost arlo camera, they process the replacement for the lost arlo. The replacement of arlo camera being offered is of same model and style that was earlier owned by that arlo user. The arlo can be all new as well as refurbished depending upon its availability.
  4. Users will only be able to receive a replacement if the arlo was stolen anywhere within United States and the enforced law stated in the police report also belongs to the list of applicable laws in United States.

Kindly, remember that the arlo camera or products being bought from third party arlo sellers will not be considered eligible for Arlo Theft replacement program (ATR).  Apart from this, base station, bridges of arlo security camera and all indoor Arlo cameras including Arlo Q, Q Plus, Arlo baby cameras are not eligible for ATR program. An Arlo camera will not be considered eligible for ATR program if it gets stolen away before getting it registered under the Arlo account.

This is all, arlo users must know about Arlo Theft Replacement program. Hope you find the information easy to understand and helpful. For more such information and support procedures related to arlo, kindly visit support arlo com page.

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